Privacy policy

Effective Date: April 10, 2025

At Diamond Steam Cleaning – Best Steam Cleaning Melbourne, your privacy is extremely important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information.

By using our website or services, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, physical address.

• Booking Details: Service requests, date/time of bookings, and customer preferences.

• Payment Information: Billing details (Note: We do not store credit/debit card information).

• Website Usage Data: IP address, browser type, pages visited, and other analytics data through cookies or similar technologies.

• How We Use Your Information

  We use your personal information for the following purposes:

  • To provide, manage, and improve our steam cleaning services.

  • To confirm bookings and communicate with you about your appointments.

  • To process payments securely.

  • To send updates, promotions, or service-related notices (only with your consent).

  • To improve our website, customer service, and business operations.

• Sharing of Information

  We do not sell, rent, or trade your personal information to third parties.

  We may share your information with:

  • Service Providers: Trusted third parties who help us deliver our services (e.g., payment processors, marketing platforms).

  • Legal Obligations: When required to do so by law or to protect our rights and safety.

• Data Security

  We take data protection seriously and implement industry-standard measures to safeguard your information from unauthorized access, misuse, or disclosure.

  However, no online platform can guarantee absolute security. You acknowledge and accept this risk by using our services.

• Cookies and Tracking Technologies

  We may use cookies and similar tools to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie settings through your browser preferences.

• Your Rights and Choices

  You have the right to:

  • Access, update, or delete your personal information.

  • Opt-out of marketing communications at any time.

  • Request a copy of the information we hold about you.

  To exercise any of these rights, please contact us using the details below.

• Contact Us

  If you have any questions or concerns about our Privacy Policy, please contact us:

  Diamond Steam Cleaning – Best Steam Cleaning Melbourne